Introduction

Igloo Mortgage Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Information we collect

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, etc.
Financial Information: Details related to your financial situation to provide mortgage advice.
Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

2. How we use your information

We use the information we collect to:

Provide, operate, and maintain our website
Improve, personalise, and expand our website
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Process your transactions and manage your orders

3. Sharing your information

We do not share your personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights. We may share your data with:

Service providers who perform services on our behalf
Law enforcement or government agencies if required by law

4. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

5. Your data protection rights

You have the following rights regarding your personal data:

Access: You have the right to request copies of your personal data.
Rectification: You have the right to request that we correct any information you believe is inaccurate.
Erasure: You have the right to request that we erase your personal data, under certain conditions.
Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6. Changes to this privacy policy

We may update our Privacy Policy from time to time. We will acknowledge these changes by posting a new timestamp on this page.

7. Contact us

If you have any questions about this Privacy Policy, please contact us:

Email: hello@igloomortgage.com
Address: 12 Easton Street, Portland, Dorset, DT5 1BT